Return & Exchange Policy

At THE BLACK AND WHITE STORE, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

14-Day Free Returns

We offer free returns within 14 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging, where possible.

Items returned without tags or showing signs of wear, washing, or damage will not be accepted.

Exchanges

We offer exchanges for size or color within 14 days of delivery, subject to product availability.

To be eligible for an exchange, the item must:
Be unused and unwashed.
Have all original tags attached.
Be in its original condition.

If the requested item is unavailable, you may choose a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items that have been worn, washed, altered, or damaged after delivery.
Products returned without their original tags.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved:
Your refund will be issued to your original payment method.
Refunds are processed within 7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

How to Start a Return

To request a return or exchange:

Contact our customer support within 14 days of receiving your order.
Include your order number and the reason for your return or exchange.
We'll provide return instructions or arrange a free return pickup where available.
Once your return is received and approved, we'll process your refund or exchange.

Contact Us
If you have any questions about our Return & Exchange Policy, please contact our customer support team.

Thank you for shopping with THE BLACK AND WHITE STORE